Safe Gaming

Hibage Responsible Play — Keep Gaming Fun, Not Addictive

Hibage believes responsible gaming is every player's right. All the tools you need — from deposit limits to self-exclusion — are here to keep you in control.

💬 Message from Hibage: Gaming is entertainment — not fear or pressure. If you ever feel like gaming is affecting your life, stop and talk to us. Hibage is always here for you.

What is Responsible Gaming?

Why This Matters

Responsible gaming means staying in control while you play. Decide in advance how much time and money you're willing to spend — and keep to those limits.

At Hibage, we always say — if you find yourself rushing to play in order to win back what you've lost, stop and take a breath. Gaming is never a source of income; it's purely entertainment. Understanding that difference is the foundation of responsible gaming.

Online gaming is growing fast in Bangladesh. Many players are new and may not know how to play safely. Hibage believes in building that awareness — which is why this page brings together everything you need to know, explained in plain, straightforward English.

Keep in mind: Gaming should be fun. If the fun is gone and all you can think about is recovering your losses — that's a warning sign.

Core Principles of Responsible Gaming

Guidelines Hibage recommends you follow

1

Set a Budget First

Before you play, decide how much you're willing to spend for the week or month — and stick to it.

2

Set a Time Limit

Set a daily time limit for gaming. Avoid long sessions and take regular breaks.

3

Don't Chase Losses

After a loss, don't start playing more to try to win your money back. It's a dangerous habit.

4

Stay Calm

Avoid playing when you're angry, frustrated, or under stress. Make decisions with a clear head.

5

Take a Break

Spend time with family and friends outside of gaming. Don't let games become your only form of entertainment.

Hibage Safety Tools

Stay Fully in Control

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Deposit Limit

Set your own daily, weekly, or monthly deposit cap. The system will automatically block any deposits that exceed your limit.

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Session Limit

Decide in advance how long each session will last. You'll be alerted when your set time is up.

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Reality Check

You'll receive automatic reminders at set intervals — showing how long you've been playing and how much you've won or lost.

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Self-Exclusion

You can block yourself temporarily (1 week – 6 months) or permanently. Account access will be restricted for the entire duration.

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Cooling-Off Period

Need a break? Set a cooling-off period from 24 hours up to 30 days. You can activate it at any time.

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Loss Limit

If your losses exceed a set amount, your account will automatically pause. This protects you from further financial harm.

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Gaming History

Review your gaming patterns — how long you've played, how much you've deposited, and your win/loss history.

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Support Chat

If you're struggling with gaming, reach out to our 24/7 support. No judgment — just help.

Why Hibage takes Responsible Gaming so seriously

Our Commitment & Actions

18+ Age Verification

Hibage strictly prevents minors from accessing the platform. Age verification is mandatory at registration, and KYC may be requested if there is any doubt.

Trained Support Team

Our support team is trained to identify signs of problematic gaming behavior. They respond with empathy and care.

Transparent RTP Information

The Return to Player (RTP) percentage for every game is displayed transparently, so you can always make informed decisions before you play.

Exclusion Honored

Once self-exclusion is active, opening a new account during that period is not permitted.

Awareness Messages

Responsible gaming messages are displayed throughout the platform to keep awareness front of mind.

Regular Audits

Hibage's responsible gaming practices are regularly verified and audited by independent organizations.

Check yourself

Ask yourself these questions

This is not a test. Just be honest with yourself. If you answer "yes" to most of these questions, taking a break might be a good idea.

Are you lying to family members to hide your gaming?Signs
Protect your relationships and the trust of those around you.
Are you playing repeatedly trying to win back money you've lost?Signs
"Chasing losses" is a dangerous pattern.
Do you feel restless or irritable when you're not playing?Signs
This may be an early sign of dependency.
Are you spending money meant for essential expenses on gaming?Signs
Stop immediately if you start experiencing financial difficulties.
Are you skipping sleep or work to play for long hours?Signs
Be alert if gaming starts to affect your daily life.
If the answer is yes: Don't worry — this is not a weakness. Contact Hibage support or activate self-exclusion.

Signs of Problem Gaming

Watch out for these warning signs

Gradually increasing the amount you play, needing to bet more than before to feel the same excitement
Repeatedly trying to cut back or quit gaming but failing
Gradually withdrawing from social life, family, and work
Borrowing money or taking on debt to fund gaming
Trying to escape anxiety, stress, or depression through gaming
Lying or hiding details about your gaming — time spent, money wagered, or frequency
Feeling strong regret or guilt during or after playing
Playing more after a loss out of frustration or anger — trying to recover what was lost

How to use the safety tools

Simple Steps to Keep Yourself Protected

To set a deposit limit

1

Go to Account Settings

After logging in, click the profile icon in the top right corner.

2

Open the "Responsible Gaming" section

Look for the Responsible Gaming section within Settings.

3

Set a Limit

Enter your daily, weekly, or monthly amount and click "Save".

4

Confirm

Limits take effect immediately. Increasing a limit may take 24–48 hours to process.

To Activate Self-Exclusion

1

Go to Support or Settings

Request directly through the Responsible Gaming settings or via live chat.

2

Choose a Duration

Choose from 1 week, 1 month, 3 months, 6 months, or permanent exclusion — whatever suits your needs.

3

Confirm

Once confirmed, you will not be able to log in until the period ends. This takes effect immediately.

4

Make the Most of Your Break

Spend time with family, get some rest, or seek professional help if needed.

💡 Tips: When the exclusion period ends, your account does not reactivate automatically. You must submit a request yourself — this is intentional by design.

Responsible Gaming FAQ

Frequently Asked Questions

Not at all. Activating self-exclusion only stops you from playing. Your account balance remains safe, and you'll regain access once the exclusion period ends. If needed, you may also contact support to request a withdrawal while the exclusion is active.

Yes, reducing a limit takes effect immediately. However, increasing a limit requires a 24–48 hour waiting period. This is intentional — it prevents impulsive overspending. It's an important safeguard for responsible gaming.

Absolutely. Hibage's support team is trained in responsible gaming. Chat with us in English anytime — no judgment, just help. We can activate tools or close your account immediately if needed.

If you believe a family member is struggling with a gaming addiction, please reach out to Hibage Support. We'll listen with empathy first, then work to understand the situation and offer help. If needed, we can arrange a temporary suspension of the account.

When Reality Check is enabled, you'll receive a notification at set intervals — for example, every 30 minutes or 1 hour — showing how long you've been playing and how much you've won or lost. You then decide whether to keep playing. It's a simple tool that helps you stay in control.
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Stay in Control, Stay in the Fun

Play on Hibage — but always know your limits. Responsible gaming is the best kind of gaming.

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