Hibage Privacy Policy — Your information is completely safe with us

Hibage (hibage.vu) takes the privacy of its members seriously. This Privacy Policy explains what information we collect, why we collect it, how we use it, and how we keep it secure.

By using the Hibage platform, you agree to this Privacy Policy. We encourage you to read it in full. If you have any questions, feel free to reach out to our support team.

This policy applies to Hibage's main website, mobile app, and all associated digital services.

Hibage may collect the following types of information:

Hibage only collects information that is necessary. Every piece of data collected has a clear and specific reason.

Hibage collects information in the following ways:

• Directly provided: Information you provide during registration, KYC verification, or when contacting support.
• Automatically collected: Through cookies and tracking technologies while you use the website or app.
• From third parties: Necessary information from KYC verification agencies or payment providers.

You are informed before or at the time of data collection in all cases. No additional data is collected without your consent.

Hibage uses your information for the following purposes:

• To create and manage your account
• For KYC verification and age confirmation
• To process deposits and withdrawals
• To detect and prevent fraud and money laundering
• To provide customer support and resolve complaints
• To ensure platform security
• To understand your preferences and improve our services
• To fulfill legal obligations

Hibage stores your information on secure servers. All data transfers and storage are protected with 256-bit AES encryption. Server access is strictly controlled and limited to authorized personnel only.

Your information is retained for as long as your account is active. Even after account closure, certain information may be kept for a defined period (typically 5 years) as required by law.

• Regular security audits are conducted
• An immediate alert is sent if a suspicious login is detected
• Data backups are performed regularly and kept secure
• Staff receive data protection training

Hibage does not generally share your information with third parties. However, it may do so in the following specific circumstances:

• Payment Provider: Only the information required for processing deposits and withdrawals is shared with payment services.
• KYC verification agencies: Necessary information is shared with trusted third parties for identity verification purposes.
• Law enforcement agencies: Information may be disclosed under a court order or a valid government request.
• Game providers: For technical reasons, necessary data may be shared securely with the game software provider.

Only the minimum necessary data is shared in all cases. All parties it is shared with are bound by strict confidentiality agreements.

Hibage uses cookies on its website and app. Cookies are small files stored in your browser that help enhance your experience.

• Essential Cookies: Essential for login and security. These cannot be disabled.
• Functional cookies: Remembers your preferences and language settings.
• Analytics Cookies: Used to understand how the platform is being used.

You can manage cookies at any time through your browser settings. Please note that disabling essential cookies may affect how the platform functions.

Every Hibage user has certain fundamental rights over their own information:

To exercise any of these rights, contact Hibage support. Requests are typically responded to within 30 days.

Hibage is strictly for users aged 18 and above. We do not knowingly collect information from minors. If a minor has accidentally created an account, it will be closed immediately upon discovery and all associated data will be deleted.

If a parent or guardian suspects their child is using Hibage, please contact our support team immediately. We will act promptly.

Hibage may update this Privacy Policy when necessary. Members will be notified of major changes via email or in-app notification in advance.

Continued use of the platform after any changes constitutes acceptance of the updated policy. Please check this page regularly.

For any privacy-related questions, complaints, or requests, please contact the Hibage support team. Our data protection team is available 24/7.

You can chat with us in Bengali via live chat and typically receive a response within minutes. For email inquiries, we respond within 24 hours.