Hibage FAQ — all your answers in one place

No. Hibage's policy allows each person to hold only one account. Creating multiple accounts using the same mobile number, email, or ID document may result in all accounts being suspended and balances forfeited.

KYC (Know Your Customer) verification is part of Hibage's security policy. It helps prevent fraud and money laundering. Simply upload photos of the front and back of your national ID — verification is typically completed within 1-2 business days. Some features are available without verification, but withdrawal limits will be lower.

Yes, you can change your password from Account Settings. To update your mobile number, contact Hibage Support — it will be done after identity verification. This process may take a little time, but it's in place to keep your account secure.

Yes, you can request account closure by contacting Hibage Support. Make sure to withdraw any remaining balance before closing your account. Self-exclusion is also available as part of responsible gaming — it can be temporary or permanent.

The minimum age to register on Hibage is 18. Your date of birth is required during registration and is verified through the KYC process. Accounts for anyone under 18 are strictly prohibited.

After logging in, go to the "Deposit" section. Choose your preferred payment method — mobile banking, bank transfer, or e-wallet. Enter the amount and follow the on-screen instructions to complete the payment. Your balance will typically be updated within a few minutes of a successful transaction.

The minimum deposit on Hibage is BDT 100. The maximum limit varies depending on the payment method and account type. As part of responsible gaming, you can set your own deposit limits from your account settings.

First, wait 10–15 minutes — network delays can sometimes slow things down. Keep your payment receipt or transaction ID handy. If the issue persists, contact Hibage Support with those details and they'll get it sorted quickly.

Hibage does not charge any deposit fees. However, your payment service provider (mobile banking or bank) may apply their own transaction fees — this is governed by their policies. There are no hidden charges on Hibage's end.

Hibage currently supports the following payment methods: mobile banking, bank transfer, debit card, e-wallet, and cryptocurrency. New payment options are added regularly. Visit the deposit page for the latest list.

Withdrawal requests are typically processed within 24–48 hours. Accounts with completed KYC verification are processed even faster. Mobile banking withdrawals may take 4–6 hours, while bank transfers can take 1–2 business days.

The minimum withdrawal amount on Hibage is BDT 500. The maximum limit depends on your account's verification level. Fully KYC-verified accounts have significantly higher withdrawal limits.

First, confirm that your account verification is complete. Check whether you have met the wagering requirements for any active bonus. Make sure your withdrawal method details are correct. If the issue persists, contact Hibage support with your transaction ID.

No, bonuses cannot be withdrawn directly. You must first meet the wagering requirement. For example, a 30x wagering requirement on a BDT 1,000 bonus means you need to place BDT 30,000 in bets before winnings from that bonus become withdrawable.

No. Withdrawals are processed using the same method you used to deposit. For security, Hibage always prioritises returning funds via the original deposit method. Withdrawing to a different method may require additional verification.

Your welcome bonus is automatically credited to your account when you make your first deposit after registering. If you have a promo code, enter it at the time of deposit for extra benefits. Full details on the maximum bonus amount and wagering requirements are available on the promotions page.

Yes, winnings from free spins are credited to your bonus balance. Once you meet the wagering requirements, they convert into withdrawable funds. Terms may vary between free spin offers, so read each offer's details carefully.

The welcome bonus is usually available after your first deposit — if you miss it, you may not be able to claim it later. That said, Hibage regularly runs new promotions. Reach out to Support to find out what offers are currently available.

Yes, you can cancel a bonus through Account Settings or by contacting Support. Keep in mind that cancelling a bonus will forfeit both the bonus balance and any winnings earned from it. If you find the bonus terms confusing, reach out to Support — they'll be happy to help.

Hibage offers slots, bingo, Live Casino (live dealer), table games, and much more. Choose from over a thousand games, with new titles added regularly. Visit the game lobby to browse the full collection.

No, you can play directly from your browser — no download required. Hibage's platform is fully supported on both mobile and desktop. A mobile app is also available if you prefer an enhanced experience.

If you get disconnected, the game will generally resume from where it left off once you reconnect. For active bets, the game's own rules apply. If you run into any unusual issues, contact Hibage Support with your transaction details.

Yes. All games on Hibage use Certified RNG (Random Number Generator) technology, which is independently tested and audited. The RTP (Return to Player) percentage for each game is published transparently.

Purchase a Bingo card with a set of numbers. Once the game starts, random numbers are called out. Mark them off on your card as they're announced. Complete the required pattern — a row, column, or full card — and call "Bingo!" to win. Visit the Bingo page for the full rules.

Yes. Hibage uses 256-bit SSL encryption. Your personal information is never sold to third parties. Read our Privacy Policy page for full details on how your data is protected.

Change your password immediately and enable 2FA. Then notify Hibage Support — they will temporarily lock your account and investigate. If you provide details of any suspicious transactions, steps will be taken to recover funds where possible.

No. Hibage and Hibage support will never ask for your password — not by phone, email, or chat. If anyone claiming to be a Hibage representative asks for your password, it is a scam. Report it to support immediately.

Go to the "Responsible Gaming" section in your account settings. There you'll find options for deposit limits, session limits, reality checks, and self-exclusion. Read our Responsible Gaming page for more details.

Hibage is a licensed online gaming platform. For licensing details and regulatory information, visit our About page or contact support.